Chennai’s gig workers race against the heat

Aruna Chandrasekhar

Original post

15.05.2026 | 2:50pm

This week, Carbon Brief visits one of India’s first air-conditioned lounges designed to help gig workers deal with extreme heat.

On a single day in late April, 20 of the world’s hottest cities were all in India.

Chennai was not on the list this time, but is no stranger to high temperatures. In the south-eastern coastal capital of Tamil Nadu, extreme humidity and heat are inescapable facts of life.

“The heat is by no means manageable, but we have no choice but to deal with it,” said Mohammed S, a 29-year-old grocery platform delivery worker, speaking to Carbon Brief. 

Last year, Chennai became India’s first ever city to roll out air-conditioned lounges for millions of gig workers, like Mohammed, navigating India’s increasingly hotter cities. 

Lounge access

In the dense shopping district of T Nagar – recognised as an “urban heat island” – studded with silk sari and jewellery shops, an unassuming oblong container-like structure stands out.

Through the building’s tinted windows, workers wearing synthetic jerseys emblazoned with food delivery app logos are stretched out on wooden benches meant to seat 25 people. 

The lounge has charging points for phones, a water cooler and a unisex toilet. It might not seem like much, but workers tell Carbon Brief that it has made a “huge difference” to their lives – even on a day when the air conditioner stopped working. 

“Before this, life was very difficult,” said Mohammed. He continued:

“We would park our [electric] bikes and try to find a tree to sleep under, stop for tea and tea shop owners would tell us we couldn’t sit there for more than 10 minutes, try to rest in a building’s stairwell and be chased away, then try to find shade under a flyover. Now we can sit in the AC and avoid the worst of the heat.”

Dinesh, 27, said his day starts at dawn before the sun is up, picking up packages from companies in north Chennai – another critical heat hotspot.

For the next seven hours, there is no “off point” or breaks for Dinesh as apps rush deliveries. 

Some of Chennai’s gig workers told Carbon Brief they try to avoid the worst of afternoon temperatures from noon to 3pm, but for many – especially migrant workers – sitting back in the lounge is not a choice they can afford. One of them explained:

“If you don’t have cash to cover your bills or have to send money back home, you head out into the heat for a 12-hour shift and hope for the best.”

Feeling ‘gear’

In Chennai, heat might be normalised, but it has its own vocabulary. Speaking to Carbon Brief, the city’s gig workers, auto rickshaw drivers and fish sellers used an all-encompassing term – “gear” – to describe their symptoms, including dizziness, exhaustion and nausea. 

Last summer, researchers offered Delhi’s gig workers a Rs 200 (roughly £2) cash transfer on the first day of a heatwave, to provide them with a means to achieve “real-time” adaptation to heat risk. Workers who received a cash transfer reported fewer heat-related symptoms, according to the study.  

Asked if they would accept similar incentives to stay home on 40C days, workers in the T Nagar lounge expressed disbelief. Dinesh – who also trains technicians on how to repair air conditioners to support his income – told Carbon Brief:

“They [the apps] offer us incentives to go out in the heat when there are fewer riders.” 

Barring a few, none of the dozens of outdoor workers Carbon Brief spoke to had an air conditioner at home or in their hostels, making the lounge the only place they could cool down.